Refunds and Returns Policy for 3DBee.xyz
Updated 13:05, 07/01/2025
At 3DBee.xyz, we strive to ensure your satisfaction with every purchase. In accordance with the South African Consumer Protection Act, we provide the following refunds and returns policy.
1. Right to Return
You have the right to return any product purchased from us within 14 days of receiving your order if it is:
- Defective or damaged
- Not as described
- Unfit for the intended purpose
2. Conditions for Returns
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, including all accessories and documentation.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us within 14 days of receiving your product via:
- Email: info@3dbee.xyz
- Cell: +27 61 760 9587
- Provide your order number and a description of the issue.
4. Return Shipping
- You will be responsible for paying your own shipping costs for returning the item.
- The delivery fee for returns is R100, handled through PostNet.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
6. Exchanges
If you need to exchange an item for the same item, send us an email at info@3dbee.xyz. Depending on availability, we will guide you through the exchange process.
7. Contact Information
For any inquiries regarding our returns and refunds policy, please reach out:
- Email: info@3dbee.xyz
- Phone: +27 61 760 9587
- Address: Wekker Rd, Moreleta Park, Pretoria, Gauteng, 0044
Thank you for shopping with 3DBee.xyz! Your satisfaction is our priority.